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A: Our office staff will take the details of your removal in order to give you an obligation-free estimate for your domestic or commercial move. They will let you know whether the size of your move will require an on-site survey by one of our trained estimators, or give you a price to book in over the phone.

A: Yes. Access to the storage facilities is available during office opening hours, including Saturdays. Our container storage requires advanced booking for access.

A: Our estimators are trained to plan your move with as minimum disruption as possible. If you would like to have an idea of how long we expect your move to take be please ask the office who can refer to the estimator’s notes.

A: Our removal men will be moving your possessions. They will not be doing any electrical, plumbing or drilling work and so please ensure that these requirements are handled by other professionals before we arrive on pack and move day. Most commonly on domestic moves: Wall-mounted televisions should be taken down from walls, washing machines should be unplumbed, light fittings removed from ceilings, curtains unhooked and freezers defrosted. Most commonly on commercial moves: all electrical goods to be unplugged and phone systems to be decommissioned. White boards and digital screens to be dismounted in advance of move day. Notify us if you require an IT decommission/decommission service. Where any goods are under lease, such as photocopying machines, they may need to be moved by the lease-holding company. If it is not possible for you to do any of the above in advance of move day please call us and we will be happy to discuss a solution for you – we are here to help.

A: The removal is paid for when you are booking in and sending in your signed Acceptance Form. Under some circumstances you can pay a 50% deposit at the time of booking and the balance must be paid as cleared funds before move day. Under all circumstances the removal must be paid as cleared funds in advance of move day.

A: Bookings should be made as far in advance as possible in order to secure your preferred booking day. Booking dates are subject to availability. Where you cannot anticipate the exact removal day you are advised to book the removal and notify us of the expected move day, taking out our optional Cancellation and Postponement waiver. As a guideline we would recommend that book your removal no less than three weeks’ notice.

A: Our terms and conditions show that where we are liable for loss or damage you are able to claim up to £50 per item (please read through condition 8). Alternatively, if would like to take out insurance to receive full cover for your goods on our bespoke removals and storage insurance policy this is also possible. Our policy has a comprehensive insurance cover specific to the removals and storage trade and is offered at competitive rates. As a professional removals company we also hold public liability insurance which means that any damage to public property caused by our negligence is covered as standard.